Frequently Asked Questions
Everything you need to know about shopping with MAIWA.
How can I track my order?
Once your order has been shipped, you will receive an email notification containing a tracking number and a link to the carrier's website to monitor your delivery status.
What is your return policy?
We accept returns for unworn and unwashed items within 30 days of purchase. Please ensure all original tags are attached and the item is in its original packaging.
Do you offer international shipping?
Yes, MAIWA ships worldwide. Shipping costs and delivery times vary by location and will be calculated at checkout.
How do I know which size to choose?
Each product page features a detailed size guide. We recommend measuring yourself and comparing it to our chart to ensure the perfect fit.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and Google Pay for a secure checkout experience.
Are your materials sustainably sourced?
At MAIWA, we are committed to ethical fashion. We prioritize organic cotton, recycled fabrics, and fair-trade manufacturing processes across our entire collection.